Choosing A Home Care Agency

Learn important questions to ask when choosing a home care agency.

Family members start to think about nursing homes when their senior loved one starts to require help with daily living tasks. The reality is that 75 percent of seniors between 65 and 75 years of age require help with at least one daily living task. By age 75, more than a quarter of seniors will need help with multiple daily living tasks. Yet, despite the challenges of daily life, AARP reports that upwards of 95 percent of seniors want to remain in their own home. Thankfully, with support from a home care agency, many of them can.


Prospective Home Care Agency Questions

To find the home care agency that is the right fit for your senior loved one, start by asking these seven questions:

  1. What care, specifically, does your senior loved one require? Many home care agencies will offer preset plans of care that don't really apply to your loved one. Know what sort of care your loved one needs beforehand.
  2. How often does your loved one require care? Even the best care does you no good if it is not available when it is needed. Comfort Keepers offers care from 30 minutes a week up to full-time, 24-hour care. Further, supports are available 7 days a week, 365 days a year.
  3. Does your loved one have a specific condition that should be understood? Many conditions require a special understanding of how the disease progresses, common symptoms, and training in how to care for seniors displaying difficult behaviors. For example, Comfort Keepers has caregivers who specialize in the care of seniors with dementia, Alzheimer's disease, Parkinson's, and ALS.
  4. Is the home care agency approved by state and federal agencies? While this does not guarantee the best care, it may help with the financials and weeds out any fly-by-night operations. Comfort Keepers is approved by Medicare, the VA, and each state in which they operate.
  5. What sort of background checks are conducted on caregivers? Many organizations save money by running a quick online reference check. Not Comfort Keepers. Comfort Keepers understands that your senior loved one's safety is paramount and performs extensive background screening including national and local criminal background checks, DMV reports, credit report checks, and personal and professional reference checks.
  6. What happens when a caregiver cannot show up for work? Comfort Keepers knows that care must take place regardless of a caregiver's personal illness or scheduling conflict. If there is a reason the caregiver cannot provide services, a client care coordinator will ensure an interim caregiver is made available.
  7. Who decides what care and support the senior needs? Many home care agencies will try to fit your loved one into one of their care packages. Look for an organization, like Comfort Keepers, whose patient plans are created specifically for the senior. The plan should be created by the staff, senior, and family members. Even more, the plan should be reviewed at least every six months to make sure it is still meeting the senior's needs.


In short, there are many care agencies to choose from, but answering these seven questions will help narrow the field. For more information, contact your local Comfort Keepers representative. 

Comfort Keepers of Cherry Hill, NJ provides leading in home care services to the following cities:

Atco, Berlin, Cedar Brook, Cherry Hill, Collingswood, Columbus, Hainesport, Gibbsboro, Haddonfield, Jobs, Lawnside, Lumberton, Maple Shade Township, Medford, Mt. Laurel, Pemberton and Vorhees Township, NJ


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